Choosing safety equipment is important. If you’re unsure which product, size, or standard you need, contact us before ordering and we’ll help you find the right option.
How do I choose the right safety equipment?
Choose equipment based on the hazards involved, the work environment, the required protection level, and any standards specified by your employer or site manager. Always check the product description, certification details, and manufacturer’s instructions before use.
If you’re unsure, contact us with details of the job or application and we’ll help point you in the right direction.
How do I know which standards or certifications a product meets?
The relevant standards and certification information are shown in the product description where available or inthe Certifications tab on the product page. You should also check the product labelling and manufacturer’s instructions before use.
If a particular standard is essential for your work, contact us before ordering so we can help confirm the product is suitable.
How do I choose the correct size?
Check the size guide on the product page before ordering. Sizing can vary between brands and product ranges, particularly for safety footwear, harnesses, clothing, and gloves.
For the best fit, measure carefully and compare your measurements with the manufacturer’s guide. If you are between sizes or unsure which size to choose, contact us before ordering.
Can I get help choosing between two products?
Yes. Send us the product names or links, along with the type of work and protection you need. We can help compare the relevant features, sizing, standards, and intended use.
Please note that your employer, safety manager, or a competent person should make the final decision about whether equipment is suitable for a specific workplace risk.
Are your products suitable for professional use?
Our products are intended for the uses described on their product pages and by their manufacturers. Always check the product’s specifications, certification, limitations, and instructions before use.
No item should be used outside its intended purpose or without the required training and risk assessment.
How should I inspect and care for my safety equipment?
Follow the care, storage, inspection, and replacement instructions provided by the manufacturer. Inspect equipment before use and remove any item from service if it is damaged, contaminated, worn, or no longer reliable.
For fall-protection equipment and other life-safety products, follow the inspection and replacement requirements that apply to your workplace and the manufacturer’s instructions.
When will my order be dispatched?
Orders are processed and dispatched according to the availability and delivery information shown at checkout and on the product page. If an item is out of stock or requires additional processing time, this will be indicated where possible.
You’ll receive delivery or tracking information when it becomes available.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We’ll try to help, but an order may not be changeable once it has been processed or dispatched.
Can I return or exchange an item?
Returns and exchanges are subject to our returns policy. Items should generally be unused, in resalable condition, and returned with their original packaging where applicable.
Some products may have additional hygiene, safety, or custom-order restrictions. Please check our returns policy before sending anything back.
Do you accept returns from customers in the EU?
EU customers may have additional cancellation and return rights. Please review our EU returns and cancellations information for the applicable details, exclusions, and instructions.
If you’re unsure whether your order qualifies, contact us before returning the item.
What happens if I receive the wrong or a damaged item?
Contact us as soon as possible with your order number and photographs of the item and packaging. Do not use damaged or incorrect safety equipment. We’ll review the issue and advise you on the next step.
Do your prices include VAT?
The VAT treatment and total payable amount are shown during checkout. If you need a VAT invoice or have a business purchasing requirement, contact us with your order details.
Do you offer bulk or trade orders?
For larger quantities, repeat orders, or trade enquiries, contact us with the products and quantities you need. We’ll confirm availability and advise on the best ordering route.
I still have a question. How can I contact you?
Contact us before ordering if you need help with product selection, standards, sizing, availability, or returns. Please include the product name or link and as much detail as possible about what you need.